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Privacy Policy

Effective Date: August 15, 2025


1. Introduction

Welcome to Hayahay Travel & Tours. We are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, share, and protect your data when you use our website (hayahaytravels.com) and our services.
Our data handling practices are designed to comply with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), and its implementing rules and regulations. By using our services, you consent to the data practices described in this policy.

2. Information We Collect

To provide you with our range of travel and visa services, we collect various types of personal information. This includes, but is not limited to:

  • Personal Identifiers: Your full name, physical address, email address, and phone number.
  • Government-Issued Information: Passport details, driver's license, and other government-issued ID numbers necessary for visa applications and travel bookings.
  • Demographic Information: Your date of birth, gender, nationality, and marital status.
  • Payment Information: Credit/debit card numbers, billing addresses, and other financial details required to process payments.
  • Travel Information: Flight and accommodation details, travel itineraries, seating preferences, dietary requirements, and requests for special assistance.
  • Sensitive Personal Information: In certain cases, such as for visa applications or special travel arrangements, we may collect information related to your health or biometrics with your explicit consent.
  • Technical Information: When you visit our website, we may automatically collect your IP address, browser type, device information, and browsing activity through cookies and other tracking technologies.


3. How We Use Your Information

We collect and use your personal information for specific, declared, and legitimate purposes, including:

  • To Provide and Manage Our Services: Processing your tour bookings, flight and hotel reservations, transportation services, and visa applications.
  • To Communicate With You: Responding to your inquiries, sending booking confirmations, providing travel updates, and delivering customer support.
  • For Payment and Billing: Processing transactions for the services you avail.
  • For Marketing and Promotions: Sending you newsletters, special offers, and other marketing communications that may be of interest to you. You may opt-out of these communications at any time.
  • To Comply with Legal Obligations: Fulfilling requirements from government and immigration authorities, such as providing passenger information for security and border control purposes.
  • To Improve Our Website and Services: Analyzing user behavior to enhance our website’s functionality and user experience.

4. How We Share Your Information

We do not sell your personal information. We may share your data with trusted third parties to deliver our services, including:

  • Travel Partners: Airlines, hotels, tour operators, and transportation providers to fulfill your travel arrangements.
  • Government Authorities: Embassies, consulates, and immigration departments for visa and travel document processing.
  • Third-Party Service Providers: Payment processors, IT service providers, and marketing partners who assist in our business operations.
  • Legal and Regulatory Bodies: When required by law, court order, or to protect our legal rights.
As we facilitate international travel, your information may be transferred to, stored, and processed in other countries. We will take all necessary steps to ensure your data is treated securely and in accordance with this policy.

5. Data Security and Retention

We implement reasonable and appropriate organizational, physical, and technical security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations.

6. Your Rights as a Data Subject

In accordance with the Data Privacy Act of 2012, you have the right to:

  • Be Informed about the collection and processing of your personal data.
  • Access the personal information we hold about you.
  • Object to the processing of your personal data.
  • Rectify any inaccurate or outdated information.
  • Erasure or Blocking of your personal data from our systems.
  • Data Portability, allowing you to obtain and reuse your data for your own purposes.
  • File a Complaint with the National Privacy Commission (NPC) if you believe your privacy rights have been violated.
To exercise any of these rights, please contact us using the information provided below.

7. Use of Cookies

Our website uses cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings. Our Cookie Policy provides more detailed information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website and updating the "Effective Date" at the top of this page.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our Data Protection Officer at:
Hayahay Travel & Tours
Email: gina.hayahaytravel@gmail.com
Phone: +63 922 800 9310